Feedback, Complaints and Appeals

GlobalNet actively engages in obtaining, reviewing and addressing client and student feedback and complaints. By having a fair and transparent mechanism for handing issues and/or complaints, we can continually improve our courses so that the best outcomes are possible for participants.

Continuous Improvement

The purpose of this policy is to affirm the commitment of GlobalNet to the ongoing process of quality improvement. Opportunities for continuous improvement can be identified from varied sources.

Access and Equity

GlobalNet supports open and equitable access to vocational education and training for ALL individuals. We endeavour to provide a supportive learning environment free from all forms of discrimination and harassment, including sexual harassment, that sees enrolment based on nationally set entry requirements and/or recognised competence gained through formal training, work-based learning and other prior learning pathways.