About The Course
This one-day short course teaches participants how to engage in challenging conversations effectively and confidently. Participants will learn how to handle these types of discussions to get the greatest results while preserving good working relationships. We will explore the stages of a challenging conversation, including how to prepare, plan, carry out, and follow up a challenging conversation. Participants will learn how to practise and improve their conversational abilities by putting them into practice.
Face to Face
This course is suitable for team leaders, supervisors and staff in the private, public and non-profit sectors who need to manage the performance of others and are required to have challenging conversations from time to time.
Learn how to better overcome your own resistance to having challenging conversations
Learn how to manage conflict and strong emotions in challenging conversations
Learn how to prepare for and follow up after a challenging conversation
What will happen when you submit your expression of interest?
If you have any questions about this process, or if something breaks (such as you don’t receive one of the emails that we mention above), please reach out to us at firstname.lastname@example.org so we can help
Register Your Interest