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Having Challenging
Conversations
ONE DAY WORKSHOP
bACK tO COURSES

About The Course

This one-day short course teaches participants how to engage in challenging conversations effectively and confidently. Participants will learn how to handle these types of discussions to get the greatest results while preserving good working relationships. We will explore the stages of a challenging conversation, including how to prepare, plan, carry out, and follow up a challenging conversation. Participants will learn how to practise and improve their conversational abilities by putting them into practice.

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One Day

$390

Face to Face

Target Audience

This course is suitable for team leaders, supervisors and staff in the private, public and non-profit sectors who need to manage the performance of others and are required to have challenging conversations from time to time.

Workshop Highlights

  • What constitutes a challenging conversation
  • Why we must have them
  • Understanding emotional triggers and those of others
  • Preparing for challenging conversations
  • How to engage in a challenging conversation
  • Managing the effects of a challenging conversation

Workshop Outcomes

1

Learn how to better overcome your own resistance to having challenging conversations

2

Learn how to manage conflict and strong emotions in challenging conversations

3

Learn how to prepare for and follow up after a challenging conversation

  • Difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.
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Download The Having Challenging Conversations Brochure

What will happen when you submit your expression of interest?

  • You will receive an email confirming your expression of interest. That email will identify your participants and the workshop they are booked into, and how much the total fee will be.
  • We will send you an invoice with the workshop fee.
  • Once we have received your payment, we will confirm your participants' enrolment into the workshop.
  • We will send your participants workshop reminders, including calendar invites so that they can easily add the workshop to their calendar.
  • Once the workshop is concluded, each participant will receive a certificate of attendance.

If you have any questions about this process, or if something breaks (such as you don’t receive one of the emails that we mention above), please reach out to us at team@globalnetacademy.edu.au so we can help

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