Communicating Financially for NILS

Communicating Financially for NILS

NILS has developed this course in conjunction with GlobalNet Academy (RTO 60058) to provide NILS Loans Officers with advanced training to help in their work with clients.   The course aims to increase their communication skills when working with NILS clients. This FREE course for NILS Loans Offers will focus on helping Loans Officers have financial conversations with clients wanting to apply for NILS Loans. 

This course has been developed in conjunction with NILS Tasmania to help NILS volunteers have budget conversations with those applying for loans.  Participants will be provided with the opportunity to build upon their existing knowledge and skills as NILS Loans Officers.  It will cover topics such as

  • Barriers to communication
  • Discussing client bank statements
  • Approaching difficult conversations
  • Financial advice boundaries
  • Helping people feel comfortable
  • Feedback and 2 way communication
  • Being respectful
  • Understanding client needs
  • What happens when you refer a client to financial counselling
  • Helping others understand their responsibilities
  • Referring clients to other professionals and support services
  • Communicating and promoting NILS services to the local community
  • Keeping records

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Workshop Units

NILS Loans Officers who successfully complete the course will gain three nationally recognised units of competency that can be used towards a formal qualification in leadership and management:


This program is funded by Skills Tasmania and the NILS Network of Tasmania.   There are no tuition or assessment costs to students for this course.  If you need other support, please contact NILS to discuss your needs further.

Travel Reimbursement

NILS Tasmania may offer you travel and accommodation support if you are required to travel and stay away from home to attend the workshops. Please contact Melissa at NILS on 1300 301 650 if you require support and would like to discuss this further.

Booking accommodation

Please DO NOT book your accommodation until we have confirmed venue locations.  The northern workshop, for example, may run in Launceston or it may run in Deloraine depending on the number of people attending in the north and where they have to travel from.


Only NILS loan officers who have been sent an invitation to enrol may enrol in this course.  If you would like further information about the course or have any questions please contact John or Melissa at the NILS Network on 1300 301 650.

When will classes be held?

There will be two workshops for this course.  The proposed dates for the two workshops are:

If you live in Southern Tasmania and you cannot attend the Southern Workshop, you are welcome to attend the northern one and vice versa for those living in Northern Tasmania.

Course Commitment

This course is funded by Skills Tasmania and NILS Tasmania.  NILS has provided additional funding over and above the funding provided by Skills Tasmania due to the popularity of the course.  As such, we ask that those enrolling in the course make a commitment to attending the workshops AND completing the assessments.  It is very important that you understand that this course will require you to complete assessments outside of the workshop time.

Assessment requirements

You should expect to need to set aside between 10 and 20 hours after the workshops in order to complete your assessments.  Wherever possible, these assessments will be practical and relevant to your role at NILS.  Assessments can include: short answer questions, workplace documents, observations or interview by an assessor, case studies, portfolios of evidence and other relevant tasks.

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Your enrolment application

This online form is your enrolment application. By completing this online form, you are REQUESTING enrolment into one of our courses. Enrolment is not guaranteed and may be subject to an interview or to other pre-requisites.  GlobalNet Academy reserves the right, in our absolute discretion, to refuse entry to any of our courses on any grounds. Enrolment into your chosen course is generally by application AND interview.   Unless we believe that there are some very obvious reasons why you should not be part of the course, you will generally be successful UNLESS the course is over‐subscribed.  If this is the case, we will choose the best applicants.  If you are successful, your enrolment application will become the basis of your enrolment.

Why we ask so many questions

We need to ask a number of different questions for our reporting obligations to State and National Regulatory bodies.  We trust that the form will be straight forward and easy to complete.  We appreciate your patience in completing it.

You will need a Unique Student Identifier (USI)

In order to complete this form, you will need to have a Unique Student Identifier.   A Unique Student Identifier (or USI) is a reference number made up of 10 numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

Your can read more about what a Unique Student Identifer is here:   If you do not have a USI, you will need to register online with the government to obtain one. The process is free, confidential and quick. You can create a USI here:

Do I have to answer all the questions?

Many of the question fields are mandatory and you will be required to enter information into these fields.  You can tell if a questions is mandatory if it has an asterix (*) next to it.  We treat your information confidentially so any information that you provide to us will NEVER be divulged to third parties unless we have your permission to do so OR we are required by law to do so. If you have a mobile phone number, we ask that you provide this as well.  We often contact students by email AND by text message so having your mobile phone number allows us to contact you quickly and easily.

How to use the online form

Our online enrolment form is linked to our student management system.  This means that once you have completed the form and pressed “register” it may take up to 60 seconds to “talk” to our student system and register you.  If you experience any issues completing the form, please email us at to request help.  We will be very happy to help.  In your email, please provide your best contact phone number as well.   Please work through the form methodically as many of the questions are mandatory.  Just a reminder that you will need your USI in order to complete the form.

Starting your enrolment application

To enrol, you need to choose the course that you are enrolling in AND THEN the course instance (the class).  Please follow these steps:

  1. Please choose CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT under the courses section (just below)
  2. Give the system a minute or so to retrive the “courses instances”
  3. Choose Communicating Financially in NILS in the courses instances section (that’s the class)

Just a reminder, please give the class field a moment or two to refresh itself AFTER you have chosen the course as it is pulling this information back from our student management system.

How much time will you need to apply?

The enrolment process can take some time.  Give yourself at least 5 to 10 minutes to complete the form.  Don’t forget your USI:

Profile Data
Media Authority

We may from time to time take photos or images of people in our courses and use those for education and marketing purposes in both digital and paper format. In most cases these will be images of you taking part in a course or being part of a group. To do this, we ask that you authorise GlobalNet Academy to use your picture, portrait or photograph in all forms of media including electronic media for any lawful advertising or promotion. We understand that you can revoke this authority at any time by contacting us in writing and revoking the authority.

Contact Details
Primary Street Address
Primary Postal Address
VET Related Details

Please enter the first three letters and then wait for the system to retrieve the results.

Please enter the first three letters and then wait for the system to retrieve the results.

Please enter the first three letters and then wait for the system to retrieve the results.

Response to the question "How well do you speak English?". Only applies if the English is not the participant's primary language.

Please let us know if you require help with speaking, writing or reading English

If you are attending another School or Institution, please let us know

What year did you complete your Highest school level

Please let us know if you have any disabilities

Please let us know if you have any other qualifications

Participant Identifiers

The Unique Student Identifier (USI) uniquely identifies an individual who accesses vocational education and training over his or her lifetime.

Must be 10 digits in length and consist of only capital letters and numbers, excluding I, 1, 0 and O

Emergency Contact Details