Customer Experience survey

Name:

First Last

Date:

Organisation:

Number of people in my team:

Length of time I have been in management with some responsibility for customer service (yrs):

I regularly interact with customers in my role at work.

I understand my organisation’s standards for customer service.

I regularly monitor my team’s customer service performance.

I regularly provide feedback to my team about their customer service performance.

I provide coaching to others about how to provide good customer service.

I regularly plan with my team how to improve customer service.

I regularly plan daily and/or weekly tasks with my team.

I understand what objectives and targets I and my team need to achieve week to week or month to month.

I regularly talk with my boss about how we can do things better or more efficiently at work

I regularly manage risks (such as Work Health and Safety risks) in my role at work.

I regularly talk with my supervisor about how to manage risks in the workplace.