Customer Experience surveyName: First Last Date: DD slash MM slash YYYY Organisation:Number of people in my team:Length of time I have been in management with some responsibility for customer service (yrs):I regularly interact with customers in my role at work.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI understand my organisation’s standards for customer service.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly monitor my team’s customer service performance.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly provide feedback to my team about their customer service performance.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI provide coaching to others about how to provide good customer service.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly plan with my team how to improve customer service.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly plan daily and/or weekly tasks with my team.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI understand what objectives and targets I and my team need to achieve week to week or month to month.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly talk with my boss about how we can do things better or more efficiently at workStrongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly manage risks (such as Work Health and Safety risks) in my role at work.Strongly disagreeDisagreeNeutralAgreeStrongly agreeI regularly talk with my supervisor about how to manage risks in the workplace.Strongly disagreeDisagreeNeutralAgreeStrongly agree