Operational Leadership in Aged Care

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Leadership skill sets from the bsb50420 Diploma of Leadership and Management.

practice face to face training Developing leaders in Aged Care

Our modules in Operational Leadership have been specifically designed for the Aged Care Sector in Tasmania. This training, funded by Skills Tasmania, will help Aged Care sector organisations develop the leadership capabilities in:

  • Using effective communication
  • Motivating and engaging individuals and teams.
  • Managing performance with clear accountability
  • Developing problem-solving, critical thinking and conflict management skills in employees.

Register your part-time or full-time employees in one or more modules to help them develop their leadership and management capabilities NOW!

build your capability Target key leadership areas

face to face workshops Overviews, Outcomes & Units

We use practical examples, interactive games and individual and team activities to teach important leadership skills to participants.

  • Managing Communications
  • MODULE OVERVIEW

    Communicating with others, helping others think critically, holding meetings and making presentations can be daunting. This module will help you with your communication. We will explore techniques to help you better manage meetings, negotiate with others, present important information in formal and informal settings, help others to reflect on information, engage in conversation and think critically about ways to improve themselves and the workplace .

    MODULE OUTCOMES

    • Learn how to listen better and adapt your communication to the needs of others.
    • Learn how to prepare for and make presentations and meetings.
    • Learn top tips on making meetings as effective and efficient as possible.
    • Learn how to facilitate learning opportunities for others and develop their critical thinking skills.
    • Learn how to take and answer questions from audiences.

    MODULE UNITS and mapping to aged care standards

    • BSBCMM511 – Communicate with influence (core)

    Standard 1 (Outcome 1.1), Standard 2 (Outcome 2.1, Outcome 2.3), Standard 3 (Outcome 3.3)

    • BSBTWK503 – Manage meetings (elective)

    Standard 2 (Outcome 2.8, Outcome 2.9

    • BSBCRT511 – Develop critical thinking in others (core)

    Standard 2 (Outcome 2.2, Outcome 2.4, Outcome 2.5)

    REQUIRED TIME

    There are two full day workshops in this module.  Learners will also need to allocate approximately 3 to 4 hours of their own time to complete written questions, and may require 1 to 2 additional days over a 2-month period to complete practical assessments in their workplace.

  • Managing Teams
  • MODULE OVERVIEW

    Leading a team can be challenging. Team members all need to be working cohesively and heading in the same direction. Learn how to build a positive working environment and culture, implement policies and strategies that foster inclusivity and help facilitate and support effective workplace relationships. Apply effective communication and feedback techniques to better support your team to achieve business goals and objectives, understand organisational values and increase the productivity, effectiveness and well-being of your team.

    MODULE OUTCOMES

    • Learn how to help your team better understand their role and responsibilities and support them to achieve objectives.
    • Learn how to communicate more effectively with your team about performance requirements.
    • Learn techniques to better provide feedback to others, and to encourage, value and reward them.
    • Learn how to better overcome challenges and difficulties that workplace relationships can bring.

    MODULE UNITS

    • BSBTWK502 – Manage team effectiveness (core)

    Links to Standard 2 (Outcome 2.2, Outcome 2.8, Outcome 2.9)

    • BSBLDR523 – Lead and manage effective workplace relationships (core)

    Links to Standard 2 (Outcome 2.3, Outcome 2.6, Outcome 2.7, Outcome 2.8, Outcome 2.9)

    REQUIRED TIME

    There are two full day workshops in this module.  Learners will also need to allocate approximately 2 to 3 hours of their own time to complete written questions, and may require 1 additional day over a 2-month period to complete practical assessments in their workplace.

  • Managing Performance
  • MODULE OVERVIEW

    This module will help you develop your skills in managing the performance of individuals in your team and your team as a whole. Managing the performance of others can sometimes be challenging so we will also help you understand and apply techniques to hold difficult conversations when these become necessary, including how to manage your reactions and the reactions of others in a respectful, tactful and empathic manner. You will also learn how to develop work plans, allocate work, create and manage accountabilities, evaluate performance against these accountabilities, provide support and regular feedback to reinforce excellence.

    MODULE OUTCOMES

    • Learn how to manage the performance of others.
    • Learn to allocate work and tasks effectively.
    • Learn how to set KPIs, manage accountability, reinforce excellence and support others.
    • Learn how to give effective feedback.
    • Learn how to approach and manage difficult conversations with respect, empathy and tact.
    • Learn how to adapt your communication to suit your audience and context.

    MODULE UNITS

    • BSBLDR522 – Manage people performance (elective)

    Links to Standard 2 (Outcome 2.9)

    • BSBCMM412 – Lead difficult conversations (elective)

    Links to Standard 2 (Outcome 2.3, Outcome 2.6, Outcome 2.9)

    REQUIRED TIME

    There are two full day workshops in this module.  Learners will also need to allocate approximately 2 to 3 hours of their own time to complete written questions, and may require 1 additional day over a 2-month period to complete practical assessments in their workplace.

MODULE OVERVIEW

Communicating with others, helping others think critically, holding meetings and making presentations can be daunting. This module will help you with your communication. We will explore techniques to help you better manage meetings, negotiate with others, present important information in formal and informal settings, help others to reflect on information, engage in conversation and think critically about ways to improve themselves and the workplace .

MODULE OUTCOMES

  • Learn how to listen better and adapt your communication to the needs of others.
  • Learn how to prepare for and make presentations and meetings.
  • Learn top tips on making meetings as effective and efficient as possible.
  • Learn how to facilitate learning opportunities for others and develop their critical thinking skills.
  • Learn how to take and answer questions from audiences.

MODULE UNITS and mapping to aged care standards

  • BSBCMM511 – Communicate with influence (core)

Standard 1 (Outcome 1.1), Standard 2 (Outcome 2.1, Outcome 2.3), Standard 3 (Outcome 3.3)

  • BSBTWK503 – Manage meetings (elective)

Standard 2 (Outcome 2.8, Outcome 2.9

  • BSBCRT511 – Develop critical thinking in others (core)

Standard 2 (Outcome 2.2, Outcome 2.4, Outcome 2.5)

REQUIRED TIME

There are two full day workshops in this module.  Learners will also need to allocate approximately 3 to 4 hours of their own time to complete written questions, and may require 1 to 2 additional days over a 2-month period to complete practical assessments in their workplace.

MODULE OVERVIEW

Leading a team can be challenging. Team members all need to be working cohesively and heading in the same direction. Learn how to build a positive working environment and culture, implement policies and strategies that foster inclusivity and help facilitate and support effective workplace relationships. Apply effective communication and feedback techniques to better support your team to achieve business goals and objectives, understand organisational values and increase the productivity, effectiveness and well-being of your team.

MODULE OUTCOMES

  • Learn how to help your team better understand their role and responsibilities and support them to achieve objectives.
  • Learn how to communicate more effectively with your team about performance requirements.
  • Learn techniques to better provide feedback to others, and to encourage, value and reward them.
  • Learn how to better overcome challenges and difficulties that workplace relationships can bring.

MODULE UNITS

  • BSBTWK502 – Manage team effectiveness (core)

Links to Standard 2 (Outcome 2.2, Outcome 2.8, Outcome 2.9)

  • BSBLDR523 – Lead and manage effective workplace relationships (core)

Links to Standard 2 (Outcome 2.3, Outcome 2.6, Outcome 2.7, Outcome 2.8, Outcome 2.9)

REQUIRED TIME

There are two full day workshops in this module.  Learners will also need to allocate approximately 2 to 3 hours of their own time to complete written questions, and may require 1 additional day over a 2-month period to complete practical assessments in their workplace.

MODULE OVERVIEW

This module will help you develop your skills in managing the performance of individuals in your team and your team as a whole. Managing the performance of others can sometimes be challenging so we will also help you understand and apply techniques to hold difficult conversations when these become necessary, including how to manage your reactions and the reactions of others in a respectful, tactful and empathic manner. You will also learn how to develop work plans, allocate work, create and manage accountabilities, evaluate performance against these accountabilities, provide support and regular feedback to reinforce excellence.

MODULE OUTCOMES

  • Learn how to manage the performance of others.
  • Learn to allocate work and tasks effectively.
  • Learn how to set KPIs, manage accountability, reinforce excellence and support others.
  • Learn how to give effective feedback.
  • Learn how to approach and manage difficult conversations with respect, empathy and tact.
  • Learn how to adapt your communication to suit your audience and context.

MODULE UNITS

  • BSBLDR522 – Manage people performance (elective)

Links to Standard 2 (Outcome 2.9)

  • BSBCMM412 – Lead difficult conversations (elective)

Links to Standard 2 (Outcome 2.3, Outcome 2.6, Outcome 2.9)

REQUIRED TIME

There are two full day workshops in this module.  Learners will also need to allocate approximately 2 to 3 hours of their own time to complete written questions, and may require 1 additional day over a 2-month period to complete practical assessments in their workplace.

of Chief Executive Officers said developing the next generation of leaders is their top challenge
1 %
of Millennials are concerned that their workplace does not develop their leadership skills.
1 %
of people quit their job to get away from bad managers at some point in their career.
1 %

75% of people quit their job to get away from their manager at some point in their career. Having a bad manager is often a one-two punch: Employees feel miserable while at work, and that misery follows them home, compounding their stress and putting their well-being in peril.

The most important investment you can make is in people.  People are at the heart of everything we do.  Whether you are an individual wanting to develop your career or a business needing to upskill its staff, investing in leadership training can provide a significant return on your investment. Individuals and businesses alike can improve their productivity, their ability to work in teams, the adaptability to change and leverage the skills of those around them to take advantage of any opportunities that come their way.

The Fine Print

Click on each of the headings below to read more about our Modules in Operational Management – Aged Care.  Of course, if you have any questions, you are welcome to call or email us using the details at the bottom of the page, or just send us a message using the form on our contact page.

These modules are perfect for those who are looking to develop their management and leadership skills to progress their career, or for those who want to consolidate their existing skills in management and leadership and get recognised formally for their experiences.

These modules are best suited to frontline managers and team leaders and those who are starting to progress to more senior management roles in almost any business.  People in these roles will be managing teams, performance, providing some input into policy, resolving complex problems and communicating to both frontline staff and senior management.

  • Units completed in these modules can be used towards obtaining a full BSB50420 Diploma of Leadership and Management qualification. 
  • The BSB50420 Diploma of Leadership and Management is a great qualification upon which to base lifelong learning.
  • Learners can continue developing their skills and career after the completion of this qualification by progressing towards an Advanced Diploma qualification at another institution or seeking entrance to a Bachelor’s degree at a University.

These modules have been subsidised by Skills Tasmania for those working in the Aged Care sector. 

Costs to individuals.

There is no cost to an individual learner to participate in any of these modules.

Costs to Employers.

Employers will be required to contribute between $320 and $410 per person per module, depending on the module.

These modules are delivered face to face and then supported by online resources.  

We will supply learners with

  • Access to friendly staff.
  • Workshop booklets for each workshop.
  • Assessment guides and instructions.
  • Comprehensive resources through our student portal.
  • Ongoing support as and when you need it.

Each module in this course will have a set of assessments that learners must complete in order to demonstrate their knowledge and skills to the standard required.  These will consist of a combination of

  • Practical workplace activities
  • Simulated case studies
  • Short answer questions
  • Third party testimonials
  • Observations carried out by your assessor

We may also include other assessment activities, depending on individual learner needs.

RPL

Due to funding restrictions, learners cannot complete these modules solely through RPL.  They must participate in some training and assessment, but can combine this with RPL.

Industry requirements.

You must be working either part time or full time in the Aged Care Sector in Tasmania in order to participate in this course.

Previous Qualifications.

There are no specific qualification prerequisites for this course.

Current Job Role.

To ensure that individuals get the most out of the course, we require the following:

  • You must be in a management role or be able to simulate it within your workplace in order to participate in this course.
  • You are over 18 years of age
  • You have a minimum of 12 years of schooling, or a Certificate IV level qualification, or at least 4 years equivalent work experience
  • You have a professional working proficiency in English
  • You are able to access and use technology to create business documents
Language Literacy and Numeracy (LLN) Survey
  • If this is your first GlobalNet Academy course, you will be required to complete a Language Literacy and Numeracy (LLN) survey to provide us with an understanding of your level of literacy and numeracy.
  • Based on the outcome of the survey, we may contact you to discuss options that will best suit your individual learning needs. If literacy support is required, additional costs may be incurred.
  • Our trainers can provide extra support as needed to help learners in understanding the course material or assessments.  Trainers are available via telephone, email, or group sessions.
  • If learners are wanting to talk to their trainer over the phone, we request that they first make an appointment.
  • Group catchup sessions will be run using Microsoft Teams. Learners can attend as many times as they need.  RSVPs are essential.

Learners are strongly encouraged to refer to our Policies and Procedures page for our policies on refunds, assessment, privacy and other important information before applying for a course with GlobalNet Academy.