BSB50420 Diploma of Leadership and Management

BSB50420 Diploma of Leadership and Management

The Diploma of Leadership and Management is a widely focused course, suited to many different vocations, and is designed particularly for people wanting to upskill in a number of leadership and management areas. It is designed specifically for supervisors, middle managers and senior leaders that have responsibilities leading teams, contributing to policy, participating and managing operational plans, managing the performance of others and are involved in change management. To obtain the full Diploma of Leadership and Management, you need to complete 12 units of competenceCareer Pathways There are a number of career pathways for graduates of this qualification.   These could include (among others)

  • Team leader
  • Service Manager
  • Business Development Manager
  • Training Manager
  • Senior Manager
  • Human Resources Manager
  • Executive Management / CEO

You do not need any prior qualifications to enter this qualification.  However, GlobalNet Academy will only accept students who meet the following requirements:

  1. Are currently employeed in a position of leadership.
  2. Will have the opportunity to have input into the development of workplace policies.
  3. Have (or will be given opportunities as part of this course) responsibilities to manage the performance and development of others in their workplace.

This qualification is typically delivered over the course of 12 months.  There are up to 6 face to face workshops that all participants must attend.  There may also be 6 catch up sessions (one for each workshop) that participants must attend if they are not caught up.  Catch up sessions may be face to face or using Microsoft Teams.  (You do not need a license for Microsoft Teams in order to participate.)

Workshops will start at 9:30 am and finish at 4:00pm.

This is yet to be decided.  You will be informed of the venue well before the workshop.  In the past, we have used locations such as Clarence on the Bay and the Hobart Function and Conference Centre to run workshops.

Clarence on the Bay

Subject to Government funding availability, the cost of the course to the employer is $1080 in total.  Employers can opt to pay $90 per month per participant for 12 months.

There is no limit to the number of places.  GlobalNet Academy will run workshops periodically throughout the year.  Note that there may be a delay between when a participant enrols and when the next set of workshops commence.

There are no entry requirements to the course, except to qualify as detailed in our Qualifying for this course section.

About the qualification

There are 12 units of competence that must be completed in order to obtain the BSB50420 Diploma of Leadership and Management Qualification.  The qualification requires you to complete 6 core units:

  • BSBCMM511 Communicate with influence
  • BSBCRT511 Develop critical thinking in others
  • BSBLDR523 Lead and manage effective workplace relationships
  • BSBOPS502 Manage business operational plans
  • BSBPEF502 Develop and use emotional intelligence
  • BSBTWK502 Manage team effectiveness

And 6 elective units.  As a small Tasmanian owned and operated Registered Training Organisation, we are unable to offer a choice of electives.  Instead, we have focused on putting together a qualification that will allow maximum transferability across a range of industries.   Along with the core units, we have included the 6 elective units in the 5 workshops below.

We have broken these into the following workshops.

Workshop 1: Leading Intelligently


Learn how to understand and appreciate your own emotions and the emotional triggers of others in the workplace. We explore effective communication techniques and inclusive and interpersonal communication in both normal and difficult conversation contexts. Learn how have difficult conversations, adapt your communication styles, recognise escalating emotions in yourself and others, give and receive feedback, respond to others with conviction and with empathy and build better relationships.


  • An understanding of your own emotions and triggers and the impacts these can have on others.
  • An understanding of how to apply emotional intelligence principles in the workplace.
  • Being able to apply emotional intelligence techniques that support flexibility and consideration of others and reduce stress.
  • Being able to lead difficult conversations.
  • Being able to recognise the emotions and emotional triggers of others in the workplace.
  • Being able to apply effective communication and feedback techniques that encourage participation, engagement and inclusivity.

Underpinning Units of Competency

Workshop 2: Leading Teams


Leading a team can be challenging. Team members all need to be working cohesively and heading in the same direction. Learn how to build a positive working environment and culture, implement policies and strategies that foster inclusivity and help facilitate support effective workplace relationships. Apply effective communication and feedback techniques to better support your team to achieve business goals and objectives, understand organisational values and increase the productivity, effectiveness and well-being of your team.


  • Learn how to help your team better understand their role and responsibilities and support them to achieve objectives.
  • Understand how to communicate more effectively with your team about performance requirements.
  • Understand the challenges and opportunities that diversity can bring to a team and help your team understand the benefits of inclusivity.
  • Learn how to give and receive feedback and provide guidance to team members.
  • Learn how to develop processes to manage conflict within a team and encourage collaboration.

Underpinning Units of Competency

Workshop 3: Planning for Customers


Operational plans form the foundation of most of what we do in the workplace.  In many cases, we don’t even realise we’re supposed to be following a plan.  We tend to just do the work!  This workshop focuses on helping you understand the importance of operational plans and implementing them effectively.  People are more productive and effective when they understand what they have to do to, why they have to do it and by when.  We will review operational planning in the context of ensuring quality customer service.  Participants will have an opportunity to identify areas where customer service can be improved, implement policies and procedures to ensure quality customer service and help their team ensure that product and service delivery standards are being met.


  • Being able to develop an operational plan.
  • Understanding how to plan and manage contingencies.
  • Understanding how to guage resource requirements of an operational plan.
  • Understanding how to monitor and evaluate operational plans.
  • Understanding how to develop stategies to deliver and monitor quality customer service outcomes.
  • Understanding how to help teams achieve customer service targets and monitor their performance.

Underpinning Units of Competency

Workshop 4: Increasing Performance


Managing our own development and growth, as well as the performance and development of others can be challenging.  This workshop will help you develop strategies and techniques to develop yourself and other team members professionally by setting goals aligned to your organisation’s values, developing accountability measures and work plans, measuring performance against predetermined KPIs, reinforcing excellence by giving and receiving regular feedback and participating in professional development opportunities.  We will also explore how you can help others develop their critical thinking skills by facilitating learning opportunities, providing feedback and creating processes that support a safe environment for critical thinking and evaluation.


  • Learn how to manage the performance of others.
  • An understanding how to allocate work and tasks effectively.
  • An understanding of how to set KPIs and manage acccountabilities.
  • Learn how to create a professional development plans for yourself and others.
  • An understanding of how to monitor team skill development and make recommendations for future professional development.

Underpinning Units of Competency

Workshop 5: Influential Communication


Holding meetings and making presentations can be daunting.  And we’ve all attended a meeting that we felt was not very effective.  This workshop will help you prepare for and lead meetings and presentations.  Learn how to prepare, conduct and follow up on presentations and meetings so that they are effective.  Amongst other things, we will cover techniques for setting objectives, promoting participation, adapting communication, negotiating with stakeholders and handling questions.


  • Learn how to adapt your communication.
  • Learn how to prepare for and make presentations.
  • Learn how to handle audience questions.
  • Learn how to set meeting tasks and set accountabilities.
  • Understand the importance of agendas and following up with attendees.

Underpinning Units of Competency

Each of the units in the workshops may include two or more of the following types of assessments:

  • Short written answers to questions – question and answer style testing (can be completed online in your own time).
  • Projects – group or individual, may be practical or research based.
  • Assignments – research topic and provide a written response.
  • Demonstration – you will be observed doing tasks.
  • If required, other assessment methods may be used for students (eg verbal tests instead of short written tests).
  • Testimonials from work placement supervisor.
  • Photographic and other media evidence.

We will provide you with the information about the assessment at the commencement of the workshops.

You will be required to practice what you have learned in your workplace and to complete the practical assessments after the workshops.  We recommend that you set aside at least an additional day per workshop in order to complete your assessments.  Many assessments can be done over time and we encourage students to use the assessments as practical tools in their workplace in order to develop their competence.  You should negotiate with your manager about the time you may need to complete assessments.

You will need access to the following in order to complete this qualification:

  • An internet enabled computer with Word Processing capabilities (such as Microsoft Office).  You can use free software such as Google Docs as well.
  • Access to a team in your workplace who report to you
  • Access to your organisation’s policies and procedures

At a Glance

Download the qualification flyer


Full BSB50420 Diploma of Leadership and Management



A set of five (5) workshops, delivered and implemented in a highly impactful program to selected leaders. seperated by a 6 to 8 week period to minimise disruption and maximise impact. All workshops will be supported by a physical catch up session and a may include a virtual catchup session (using Zoom or Teams) to help individuals with assessments, facilitate and encourage networking and the sharing of ideas and experiences.

Cost to employers:

$1080 over 12 months subject to Government Funding subsidy.

Intended for

  • Team and senior leaders and managers currently responsible for a team and having input into policy development and or review.


Contact Us

Register your interest in doing a Leadership and Management Qualification