Incident and emergency procedure

Incident and emergency procedure

What is this procedure for?

This procedure outlines the process for reporting an incident that occurs while training.  The first part deals with an emergency.  All trainers are required to read this procedure carefully so that they understand what they are required to do in an emergency or when an incident occurs.  Emergency contacts are also listed.

If you have any suggestions about how we can improve this procedure, please email with your suggestions.  We are always looking for better ways to do things.

Assessing the risk of an activity

You must conduct if a risk assessment of activities if you are going on an excursion or there are higher than normal risks associated with an activity.  You must submit this to GlobalNet BEFORE you go on the excursion.  Prior approval for the excursion MUST be given in writing if there are any high or extreme risks.  You can use this form to help you assess the risks associated with an activity:

What to do in an emergency?

In an emergency dial 000 and provide the emergency service with the following information (or as much as you know).

What is an emergency?

An emergency is any situation that:

  • poses an immediate threat to life, health, property, or environment
  • has already caused loss of life, risk to health, property damage, or environmental damage
  • has a high probability of escalating to cause immediate danger to life, health, property, or environment.

What to report in an emergency:

  • What has occurred
  • Who is involved
  • Where you are and/or the incident is
  • When the incident occurred

Emergency Contacts

What to do after you have notified emergency services?

  1. Complete an incident report: accident form.pdf
  2. Call GlobalNet Administration on 03 6234 5794 or Chris Toselli on 0438 687 125 and tell them that you have called the police, fire or ambulance and provide them with the same information (what, who, where and when).
  3. In a non-emergencycall GlobalNet administration on 03 6234 5794 or Chris Toselli on 0438 687 125 first and they will provide a course of action.

What to do if someone is hurt but it is not life threatening

  • If the injury is minor, complete the minor injury record.
    The minor injury report is located here:
  • A minor injury is a “band aid” injury which can be treated immediately and the person is able to return to study / work immediately and suffers no lasting injury. Injuries that require more than a ‘Band-Aid treatment’ (that is where someone has to access medical treatment) should be investigated more fully, the procedure/process monitored and reviewed, other controls put in place and training given for changes in a process to prevent a similar injury.
  • If someone has suffered more than a minor injury which is not an emergency
    • Seek local medical advice. GlobalNet has relevant insurances to cover medical expenses for injured students and trainers. We do not have agreements with any particular medical centres so seek the closest local medical centre or accident / emergency at the closest public hospital.
    • Encourage the person to go to their local GP or hospital if the injury warrants it. If they are unable to drive or do not have a car BUT HAVE NOT suffered a head injury, and you have other students on site, call the local taxi company and have the taxi transport them to their local GP or public hospital.  Call Chris Toselli on 0438 687 125 so that he can arrange payment for this transport.
  • If the person has suffered a head injury, DO NOT encourage them to drive and ensure that you seek medical advice. Have someone with them at all times.
  • If someone has seriously injured their head, back or neck and are unable to move, DO NOT TRY TO MOVE THEM under any circumstances and call an ambulance.

Complete the incident report

  • After you have sought medical advice and the person is now in appropriate medical care, complete the incident and injury report form:
    accident form.pdf
  1. You need to complete the report as soon as practicable after the incident but no later than 1 working day after the incident.
  2. You MUST report a serious injury or illness promptly to administration. Dangerous incidents should be reported promptly so we can notify relevant regulators and get someone to investigate quickly.
  3. It is an offence we don’t report serious incidents to the regulator(s).

I'm not sure whether to report an incident. Is it really serious enough?

Any issue that raises a level of concern is worth reporting. A useful guide is to consider whether there is real or potential harm to yourself or others. It is better to have reported something than to have assumed it wasn’t important.

Staff, students, visitors and contractors should report:

  • emergency health situations
  • injuries or illness
  • any abuse or harassment
  • any suspicious behaviour
  • any act of violence either to yourself or someone you know
  • incidents or near misses
  • property loss or damage or thefts
  • crime
  • concerns regarding welfare of self or others.

Managing risk when training

Please follow these steps when conducting training.   These steps have been adapted from Work Safe Victoria’s website.

  1. Step 1 Identify all hazards.
    1. A hazard is anything in the workplace that has the potential to harm people.
    2. Hazards can include objects in the workplace, such as machinery or dangerous chemicals.
    3. Other hazards relate to the way work is done. For instance, hazards on a production line could include manual handling, excessive noise and fatigue caused by the pace of work.
  2. Step 2 Assess the risks these hazards create.
    1. A risk arises when it’s possible that a hazard will actually cause harm. The level of risk will depend on factors such as how often the job is done, the number of workers involved and how serious any injuries that result could be.
    2. As a general guide, a risk assessment should be done if:
      1. there is only limited knowledge about a hazard or risk or how the risk may result in injury or illness
      2. there is uncertainty about whether all of the things that can go wrong have been found
      3. the situation involves a number of different hazards that are part of the same work process or piece of plant and there is a lack of understanding about how the hazards may impact on each other to produce new or greater risks.
    3. Risk Assessment involves:
      1. determining what levels of harm can occur.
      2. determining how harm can occur.
      3. determining the likelihood that harm will occur.
  1. Step 3 Decide on measures to control the risk.
    1. Your first aim should be to totally remove the risk.
    2. If it’s not possible to totally remove a risk, you need to find ways to control it by reducing the likelihood or degree of harm.
  2. Step 4 Implement appropriate control measures.
  3. Step 5 Monitor the control measures and review the process.
    1. Controlling WHS hazards and risks is an ongoing process that needs to take account of changes in the workplace.
    2. You should review your procedures and risk controls regularly, to ensure they are working well and are still relevant.
    3. You should do this in consultation with onsite people and students: whenever any changes are made to the workplace, if any injuries have occurred, or you become aware of any new health and safety information about the hazards and risks.

Other contacts

Emergency services also have non-emergency direct lines where you can obtain information:

Who can I talk to if I have experienced discrimination, harassment or threats?

If a student, trainer or contractor says that they have experienced discrimination, harassment or threats, please direct them to talk directly to Chris Toselli.  All discussions are treated in strictest confidence.

Why should I report the incident?

The information you provide can help appropriate regulators and GlobalNet identify issues so that they can take action to prevent incidents from happening again. We can’t take action if we don’t know an incident has occurred.

What if I am concerned about another student / staff member – they are acting strangely or not themselves.

The first point of contact is Chris Toselli.  He will be able to assist you in seeking out the right person to speak to.   If you are a staff member and concerned about a colleague please notify Chris Toselli on 0438 687 125