Front line managers course


Developing Leaders and Teams in Disability

GlobalNet Academy and its partners in the Disability Sector are delivering and implementing a set of highly impactful leadership workshops to selected leaders. The workshops will be practical and relevant with a focus on understanding principles and applying techniques and practices into your role in the workplace.

At a glance

A tailored set of three (3) workshops, delivered and implemented in a highly impactful program to selected leaders. separated by a 6 to 8 week period to minimise disruption and maximise impact. Both workshops will be supported by up to two virtual sessions to help individuals with assessments, facilitate and encourage networking and the sharing of ideas and experiences.

You will be issued a Statement of Attainment if you complete one or more units of competence in this course.

All workshop fees will be covered through a combination of Skills Fund funding and fees charged to the participating organisations. There is no charge to participating students.

More Information

You will qualify if you meet all of the following criteria:

  • You work in the Disability sector.
  • You have been chosen by your organisation to participate in the program.
  • You are currently leading a team or have been identified by your organisation as a future leader.
  • You believe there are still things you can learn about yourself and about leading others.


The first workshops will start before the end of March 2023. Workshops will be seperated by a 4 to 6 week period to minimise disruption and maximise impact and will be supported by up to two virtual sessions to help individuals with assessments, facilitate and encourage networking and the sharing of ideas and experiences.

Workshops will start at 9:30 am and finish at 4:00pm.

There will be six (6) workshops in total.


This is yet to be decided. You will be informed of the venue well before the workshop. In the past, we have used locations such as Clarence on the Bay and the Hobart Function and Conference Centre to run workshops.


All workshop fees will be covered through a combination of Skills Fund funding and fees charged to the participating organisations. There is no charge to participating students.


There are no entry requirements to the course, except to qualify as detailed in our Qualifying for this course section.


Module One



Learn how to understand and appreciate your own emotions and the emotional triggers of others in the workplace. We explore effective communication techniques and inclusive and interpersonal communication. Learn how to adapt your communication, give and receive feedback in the workplace to enhance your ability to communicate with influence.

Module Outcomes:

  • Understand your own emotions, your emotional triggers and the impacts these can have on others.
  • Understand how to apply emotional intelligence principles in the workplace.
  • Be able to apply emotional intelligence techniques that support flexibility and consideration of others, and reduce stress.
  • Be able to apply effective interpersonal communication techniques that support inclusivity.
  • Be able to apply problem solving techniques to reduce communication barriers.
  • Be able to apply effective feedback techniques that encourage participation and engagement.

Underpinning Units of Competency


Module Two



Leading a team can be challenging. Team members all need to be working cohesively and collaboratively. Learn how to motivate, mentor, coach, and develop your team to get the best from them. Apply effective planning, communication, and feedback techniques to better support your team to achieve business goals and objectives, increasing the productivity, effectiveness and well-being of your team.

Module Outcomes:

  • Learn how to communicate more effectively to help teams better understand responsibilities, manage conflict and give and receive feedback.
  • Understand brainstorming, problem-solving, coaching and mentoring techniques to support and develop teams and individuals.
  • Learn how to effectively allocate tasks and responsibilities necessary to achieving workplace goals and objectives.
  • Understand how to plan for contingencies, measure performance and implement action plans to increase productivity and team well-being.

Underpinning Units of Competency


Module Three



This module will bring together the previous two modules to help you put into practice the skills and knowledge you have gained thus far. We will explore how leaders need to take responsibility for their own actions, support team members, accept and embrace their own accountabilities and responsibilities. We will also consider the importance of creating a workplace culture that celebrates and encourages collaboration, consultation, values, and ethics.

Module Outcomes:

  • Learn how to role model leadership behaviours and help others achieve workplace outcomes through responsibility and accountability.
  • Learn how to develop and implement work plans to meet team performance and outcome requirements.
  • Learn how to prepare for and facilitate difficult conversations.
  • Learn how to develop strategies to promote team cohesion.

Underpinning Units of Competency

  • BSBLDR411 – Demonstrate leadership in the workplace
  • BSBCMM412 – Lead difficult conversations

Where do these units come from?

The units in these workshops have been taken from the BSB40520 Certificate IV in Leadership and Management qualification.  If you successfully complete these units, you can count them towards obtaining a full Certificate IV in Leadership and Management if you undertake further training in that qualification in the future.


Each of the units in the workshops may include two or more of the following types of assessments:

  • Short written answers to questions – question and answer style testing (can be completed online in your own time).
  • Projects – group or individual, may be practical or research based.
  • Assignments – research topic and provide a written response.
  • Demonstration – you will be observed doing tasks.
  • If required, other assessment methods may be used for students (eg verbal tests instead of short written tests).
  • Testimonials from work placement supervisor.
  • Photographic and other media evidence.
  • We will provide you with the information about the assessment at the commencement of the workshops.


You will be required to practice what you have learned in your workplace and to complete the practical assessments after the workshops. We recommend that you set aside at least an additional day per workshop in order to complete your assessments. Many assessments can be done over time and we encourage students to use the assessments as practical tools in their workplace in order to develop their competence. You should negotiate with your supervisor about the time you may need to complete assessments.


You will only need to bring a pen and your own lunch. Morning tea and tea and coffee will be provided.



"Great things in business are never done by one person. They're done by a team of people." Steve Jobs

Funded by Skills Tasmania through the Skills fund initiative

This coures is now closed.