About The Course

This one-day short course teaches participants how to create standards, manage expectations, and hold people accountable, so they may become a more effective manager of people. This workshop will explore how you can establish a culture of performance by using effective performance techniques and systems, feedback, and communication. Learn how to set benchmarks and KPIs, and support others through coaching and mentoring to reduce the risk and cost of poor performance.

One Day


Face to Face

Target Audience

This course is suitable for team leaders, supervisors and staff in the private, public and non-profit sectors who need to manage the performance of others.

Workshop Highlights

Workshop Outcomes


Learn how to create goals and KPI’s


Learn how to create development and performance plans


Learn how set, manage and report accountabilities


Learn how to give effective feedback

What will happen when you submit your expression of interest?

If you have any questions about this process, or if something breaks (such as you don’t receive one of the emails that we mention above), please reach out to us at so we can help

Register Your Interest