this is important!

Pre and Post Enrolment Information

Before commencing a course with us, please read the following “pre course” information. It is really important that you understand the rights and obligations that are attached when undertaking training with us. 

We want to make sure you’re aware that even after you’ve enrolled in your course, the commitments we’ve outlined on this page still apply. Understanding your rights and obligations during your time with GlobalNet Academy is important, and we’re here to help. Consider this page as your reference guide whenever you need to refresh your memory or have any questions, so feel free to check back in whenever you need to. We’re committed to providing you with the best possible learning experience, and we want you to feel confident and supported throughout your journey with us.

Whenever you read (or hear if you are using a text to speech reader) the word “we” or “us” in the following information, we are using that word to refer to GlobalNet Academy.

 

Quick links

Your Personal Information

In order to provide training to you, we will ask you for personal information.  In so doing, we will safeguard your personal information, and are committed to adhering to the Australian Privacy Principles and the  Student Identifiers Act 2014.

There are two main reasons we collect your personal information.  Firstly, it is the law and we are required to do so. Secondly, collecting your personal information ensures we can effectively handle and oversee your enrolment in our training programs.  Therefore, we will only collect personal information that is relevant to us in order to deliver training and assessment services to you.

The information you provide us is used to deliver VET courses to you, and to fulfill our responsibilities as a Registered Training Organisation (RTO). It is necessary for us to use this information to meet our regulatory obligations and to provide as much support as we can whilst you are undertaking a course with us.

As an RTO, we must retain your completed assessments for a duration of 6 months, and we retain the right to do so without requiring your explicit consent for such purposes.

 

Unless we are required to do so by law, we will not share your personal information with any third party, including your employer, without your express written permission.

We are required by law to share your personal information that we collect from you to the National VET Data Collection managed by the National Centre for Vocational Education Research Ltd (NCVER).

NCVER is the body accountable for gathering, handling, examining, and disseminating research and statistics related to the Australian VET sector.  You can read their privacy statement on their website here: https://www.ncver.edu.au/privacy

Additionally, we are legally authorised to share your personal information with the appropriate state or territory training authority.

Giving feedback

People accessing or involved in our services have the right to be heard, and their views will be considered regardless of their feedback or complaint.  Feedback provides valuable insights into our services, systems, and employees. It helps identify good practices and areas for improvement. 

Feedback can be submitted:

  • In person
  • By phone
  • In writing
  • By email
  • Via our website
  • Anonymously
  • To anyone within our organisation (adopting a “no wrong door” approach)
  • On behalf of someone else with their consent.

We will ask for feedback at during your course, as well as once you have completed your qualification.

Contacting Us

In addition to simply wanting to talk to us, you may reach out to us at any time if have questions or want to:

  • Request access to your personal information.
  • Make corrections to your personal information.
  • File a complaint regarding the handling of your personal information.
  • Seek clarification on any aspect of our policies.

Use our contact us form to reach out to us if you want to update any personal details.  If you have a question about an assessment task, please contact your trainer and assessor in the first instance.

Language, Literacy and Numeracy (LLN) Assessment

To assess your individual learning needs, we will ask you to participate in a Language, Literacy and Numeracy (LLN) assessment. The format of the assessment will depend on the course you are enrolled in.  Based on the results of the  assessment, we may reach out to you to discuss how we can best support you, including, if necessary, directing you to an appropriate third party support program provider.  In some cases, third party support providers may charge you for their support.  You do not have to accept their support if you do not want to. 

It is important to note that courses with us have minimum Language, Literacy and Numeracy proficiency requirements which you must meet in order to be admitted into the course.  We will always let you know what these minimum requirements are.

Complaints and Appeals

Complaints

If you are dissatisfied with the training and/or assessment we are or have provided you, you have the right to make a complaint.   We take all legitimate complaints seriously and strive to resolve complaints quickly and effectively.  You can make an informal complaint or a formal complaint.  We treat both seriously. 

If you wish to make an informal complaint, please talk to your trainer / assessor directly or call us using the contact details in our contact us page.  If you wish to make a formal complaint, you must do so in writing using our contact form. This is important as it triggers a formal response from us.

Appeals

You have the right to lodge an appeal against an assessment decision.  You can do this if you feel that you were unfairly treated during an assessment process and/or where you feel the assessment decision is incorrect.  We will deal with your appeal fairly and equitably.    

If you wish to make a formal appeal, you must do so in writing using our contact form. This is important as it triggers a formal response from us.

Access and Equity

GlobalNet Academy is committed to promoting inclusivity and providing our learners with equal opportunities. We believe that all individuals, regardless of their background, are entitled to have fair access to our vocational education and training services.

This means that:

  1. Equal Opportunity: Subject to any qualification and workplace requirements, and our own resource constraints, we provide equivalent opportunities for all learners, irrespective of their characteristics or circumstances.
  2. Inclusion: We actively create an inclusive environment that values diversity and encourages participation.
  3. Anti-Discrimination: Discrimination based on race, gender, age, disability, or any other protected attribute is strictly prohibited.
  4. Reasonable Adjustments: We make reasonable adjustments to accommodate individual needs, ensuring equitable access to our programs.
  5. Complaints and Appeals: Our procedures for handling complaints and appeals are transparent and accessible to all.

Qualification Updates

If a qualification you are enrolled in is updated or expires, we will inform you of your options for completing the course you are currently enrolled in, or transitioning to the new qualification. Note that sometimes, you may need to complete additional assessments to address any gaps between your current qualification and the new one if you choose to transition to the new qualification.

Ethical Marketing and Promotion

GlobalNet Academy complies with the current Standards for Registered Training Organisations 2015 in all advertising and marketing materials.  We will always be transparent and up front in our advertising and marketing material.  If you ever feel that this has not been the case, we want to hear from you.

Access to your records

We recognise the importance of maintaining accurate and accessible records and will treat your personal information with respect and due care.  In so doing, we will adhere to the following principles:

  1. Record Retention: We will retain records in accordance with legislative requirements and industry standards. Records are securely stored and accessible only to authorised personnel.
  2. Access Rights: Individuals have the right to access their own records. Requests for access must be made in writing and will be addressed promptly.
  3. Third-Party Access: Records will only be shared with external agencies (e.g., ASQA, AVETMISS) as required by law or for quality assurance purposes.
  4. Confidentiality: We maintain strict confidentiality of records, ensuring sensitive information is protected.
  5. Record Disposal: Records are periodically reviewed, and obsolete records are securely disposed of.

Transparent access to records promotes accountability and supports continuous improvement.

Unique Student Identifier (USI)

If you are undertaking a Nationally Recognised Course with us, even if it is a short course (like our Chainsaw course), you must have a Unique Student Identifier (USI). This identifier is a combination of numbers and letters that serves as a unique account or reference number.

If you do not have one, you will need to get one before you enrol.  Our enrolment form will ask you for your USI.  USI’s are free.  For more information, and to apply for your USI, visit the USI website at www.usi.gov.au.

We will not be able to issue you a certificate for a Nationally Recognised Course without a USI.  Computer will say no!

International Students

GlobalNet Academy is not legally allowed to accept overseas students.

We are not licensed as a CRICOS provider under the Education Services for Overseas Students (ESOS) Act 2000 (the CRICOS Act) and, with the exception of a few short courses listed below, we cannot offer training to overseas learners who possess an Australian Student Visa. 

Before enrolling, you must inform us if you hold any type of student, work or visitor’s visa.  We can then check to make sure you are not an international student for the purposes of the CRICOS Act.  In the event that you hold an international student visa, your enrolment application will be rejected.

Exempt Courses: Some short courses are available to overseas students who are studying on a student visa. The ones applicable to GlobalNet Academy are:

AHCCHM307Prepare and apply chemicals to control pest, weeds and diseases
AHCCHM304Transport and store chemicals

 

Fees and refunds

We are committed to ensuring that you know what fees we will charge learners (you) before they enrol.  If we did not inform you of the fees and charges for your course before you enrolled, and you have not yet commenced training, you have the right to withdraw from the course without penalty.

We will clearly show the fees and charges for each course we deliver on our website.

Once you have enrolled, we will not change the fee we charge you for the course, even if we change the course fee on our website or other marketing material.

Fees related to issuing certificates

  • We will not issue you your certificate until all fees have been paid, including any owed by your employer.
  • We will not charge an additional fee to issue a paper copy of your certificate for the first time.
  • We will not charge you to resend a copy of your electronic transcript.
  • We will charge you $15 to reissue you a physical copy of your certificate.

Refunds

GlobalNet Academy is committed to fair and transparent refund processes.  This policy applies to all learners enrolled in our accredited training programs.

You will be eligible for a refund if you meet any of the following criteria:

  • We cancel a course.
  • You withdraw due to extenuating circumstances (e.g., illness, family emergency).
  • Except for short courses, you do not commencement your course.

Refunds are not applicable for:

  • Completed units of competency.
  • Incomplete units of competence for which the due date for submitting assessments has passed.
  • Short courses, which are courses lasting less than 3 days, when you withdraw less than 5 days before the course commences.
  • Unit outcomes where we have conducted a formal assessment and you have been deemed “not yet competent” or where we have requested you resubmit one or more assessments.

Substituting another individual in your place.

  • You may substitute a different person to attend a short course instead of  you at no extra cost so long as they meet any applicable criteria for attending that course.

Recognition of Qualifications from other RTOs

GlobalNet Academy acknowledges and accepts AQF qualifications, records of results through the USI system, and statements of attainment issued by other registered training organisations (RTOs).  

We will need to access to your Universal Student Identifier (USI) to verify you transcripts through the USI portal.

We will not issue a full qualification to you if you complete less than 50% of the qualification with us and request credit transfer for the remaining units and we will not grant credit transfers for entire qualifications.

Prior Learning Recognition

GlobalNet Academy offers Recognition of Prior Learning (RPL) assessments to evaluate your competencies obtained through both formal and informal learning. The assessment aims to determine if you meet the requirements for a specific unit of competency. 

Most nationally recognised units of competency, full qualifications, and accredited short courses offered by us are eligible for RPL.  Note that some Skills Tasmania funded courses are not eligible for RPL.  If you request RPL for a course that is partially or fully funded through Skills Tasmania, we will always let you know before you start if the units of competency you wish to RPL are subject to any funding restrictions.

If you’re interested in applying for RPL, please make an enquiry through our contact form or speak to your trainer at the start of the course.

Workplace Health and Safety

We take the safety of our students, staff and partners very seriously.  We are committed to adhering to any applicable state and federal Work Health and Safety legislation and expect the same from you.

We expect everyone to act responsibly and prioritise safety while on any premises used by us. To maintain a healthy and safe environment, you must:

  • Act safely and encourage others to do the same.
  • Co-operate with our staff in promoting safety and health in the workplace.
  • Report any unsafe conditions that you come across to us as quickly as possible.

You can use our contact form or call us to inform us of any work health and safety issues you have come across.

Assessment Requirements

At the beginning of each course, we will provide clear information on the assessment criteria, as well as the support services available. After completing one of our nationally recognised courses, you will have a period of two, three, or four months (depending on the length of the course) from the last day of the course to submit your assessments.

If you do not submit the assessments within this time frame and haven’t contacted us to request an extension, you may be withdrawn from the qualification or unit/s.

If you wish to submit assessments for a course after it has finished (including the additional months noted above), a fee of $150.00 (GST-free) per month request will be be charged.  We reserve the right to refuse an extension request.

In some cases, extension requests may not able to be accepted, such as if the qualification has been deleted or superseded. In these instances, you may need to re-enrol in the new course at the normal cost.

If you need more time to submit your assessments, you can request an extension. Contact your trainer and provide the reason for the request. Each request will be evaluated individually, and you may be required to provide additional evidence, such as a doctor’s certificate, to support your request.

Learner Assistance

GlobalNet Academy provides free support services to help you throughout the assessment process as part of a nationally recognised course or qualification. We can help you with planning and preparing your course assignments and support can be provided by telephone, email, one-on-one meetings, group Microsoft Teams meetings or scheduled workshops.

Reasonable Adjustment

Reasonable adjustment refers to any modifications made to the learning environment or assessment process to help a learner with a disadvantage.

These are our guiding principles when applying reasonable adjustment:

  • Recognising that there are differences among learners.  
  • Adjusting to individual differences, including interests, experience, and learning styles.
  • Ensuring that no learner is excluded or discriminated against.

We will use reasonable adjustment where it would be unfair or lead to unfair outcomes if we were not to.  Note that some things in courses can not be reasonably adjust for, particularly if a qualification requires something to be done in a particular way or requires you to use a particular piece of equipment. 

Reasonable adjustment is not about changing the assessment practice.  It is about how assessment evidence might be gathered. Reasonable adjustment cannot be used to lower the quality of the assessment outcome. 

Reasonable adjustment is always decided on a case by case basis.  If you believe we may need to reasonably adjust the assessment for you, please contact us to discuss this further.

Behaviour Standards

We expect appropriate behaviour from everyone, and we reserve the right to intervene if you engage in disruptive or inappropriate behaviour. This may include reluctance to participate or encouraging others to engage in disruptive behaviour.

If your behaviour is considered inappropriate, we will counsel you, and if necessary, issue a formal warning. If the behaviour continues, you will be asked to leave the course and no refund will be given.

The consumption of alcohol or banned substances is strictly prohibited on any premises where we are conducting training.  In some cases, you may be allowed to smoke so long as you smoke in the designated areas provided.

If you act in an abusive manner, appear under the influence of alcohol/banned substances, or pose a threat to yourself, other learners or any of our staff, you will be removed from the course and asked to leave the premises. In these circumstances, no refund will be provided.

Cheating

Academic misconduct, such as plagiarism and cheating, will not be tolerated. Cheating is serious, and we take it seriously. If you are found to have plagiarised or cheating on any part of your assessment, you may be deemed “not yet competent” for the relevant units of competency and may forfeit your course fees.

Academic misconduct includes:

  • submitting assignments that are similar or copied from others.
  • presenting the work of others as your own.
  • failing to properly acknowledge sources used (including those from the workplace).
  • seeking assistance with online assessment questions.
  • gaining any other advantage not normally or otherwise available to others in the course.

If you are attending the course through an employment or third party arrangement, which we are aware of, we reserve the right to contact the third party or your employer and inform them of the action taken and the reason.

 

If you have any concerns or questions, please contact us at team@globalnetacademy.edu.au. Or use our contact form below.