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Pre and Post Enrolment Information

Before commencing a course with us, please read the following “pre course” information. It is really important that you understand the rights and obligations that are attached when undertaking training with us. 

We want to make sure you’re aware that even after you’ve enrolled in your course, the commitments we’ve outlined on this page still apply. Understanding your rights and obligations during your time with GlobalNet Academy is important, and we’re here to help. Consider this page as your reference guide whenever you need to refresh your memory or have any questions, so feel free to check back in whenever you need to. We’re committed to providing you with the best possible learning experience, and we want you to feel confident and supported throughout your journey with us.

Whenever you read (or hear if you are using a text to speech reader) the word “we” or “us” in the following information, we are using that word to refer to GlobalNet Academy.


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Your Personal Information

There are two main reasons we collect your personal information.  Firstly, it is the law and we are required to do so. Secondly, collecting your personal information ensures we can effectively handle and oversee your enrolment in our training programs.

We prioritise the safeguarding of your personal information and we adhere to the guidelines outlined in the Privacy Act 1988 and the Australian Privacy Principles.


The information you provide us is used to deliver VET courses to you, and to fulfill our responsibilities as a Registered Training Organisation (RTO). It is necessary for us to use this information to meet our regulatory obligations and to provide as much support as we can whilst you are undertaking a course with us.

As an RTO, we must retain your completed assessments for a duration of 6 months, and we retain the right to do so without requiring your explicit consent for such purposes.


We are required by law to share your personal information that we collect from you to the National VET Data Collection managed by the National Centre for Vocational Education Research Ltd (NCVER).

NCVER is the body accountable for gathering, handling, examining, and disseminating research and statistics related to the Australian VET sector.  You can read their privacy statement on their website here:

Additionally, we are legally authorised to share your personal information with the appropriate state or territory training authority.


Learner Surveys

You may be asked to participate in a learner survey conducted by a government department, NCVER, representative, agent, third-party contractor, or authorised agency. It is important to note that you have the option to decline the survey if you are contacted.

Contacting Us

In addition to simply wanting to talk to us, you may reach out to us at any time if have questions or want to:

  • Request access to your personal information.
  • Make corrections to your personal information.
  • File a complaint regarding the handling of your personal information.
  • Seek clarification on any aspect of our policies.


Language, Literacy and Numeracy (LLN) Assessment

At GlobalNet Academy, we understand that people may need additional support. To assess your individual learning needs, we will ask you to participate in a Language, Literacy and Numeracy (LLN) assessment. The format of the assessment will depend on the course you are enrolled in. 

Based on the results of the assessment, we may reach out to you to discuss the best support options or, if necessary, direct you to an appropriate support program provider. 

It is important to note that some courses with us will have a minimum English proficiency requirement.

Complaints and Appeals


GlobalNet Academy acknowledges a student’s right to lodge a complaint or grievance when they are dissatisfied with the training and /or assessment services that they have been provided by GlobalNet Academy.

The complaint’s procedure will address both formal and informal complaints.  All formal complaints must be submitted in writing to GlobalNet Academy management and will be addressed within five (5) working days of receipt.

If you want to make a complaint, please contact us at:


The appeals and reassessment process is an integral part of all training and assessment pathways leading to a Qualification or Statement of Attainment within the Australian Qualifications Framework (AQF).

GlobalNet Academy will ensure that students have access to a fair and equitable process for dealing with appeals against assessment decisions and will provide an avenue for students to appeal against decisions that affect their progress.

Students have the right to lodge an appeal against an assessment decision if they feel they were unfairly treated or dealt with during an assessment and where they feel the assessment decision is incorrect, and they have grounds for an appeal.  

If you want to appeal an assessment decision, please contact us at:

Access and Equity

At GlobalNet Academy, we believe in creating an inclusive and equitable environment that is free from discrimination based on age, gender, race, disability, religion, political beliefs, sexual orientation, medical history, or criminal history. 

Our team is dedicated to following our access and equity principles and processes. We offer courses and services that are relevant, accessible, and fair to everyone. 

If you would like to learn more about our commitment to access and equity, please request a copy of our Access and Equity Policy.

Qualification Updates

If a qualification you are enrolled in is updated or expires, we will inform you of your options for completing the course you are currently enrolled in, or transitioning to the new qualification. Note that sometimes, you may need to complete additional assessments to address any gaps between your current qualification and the new one if you choose to transition to the new qualification.

Ethical Marketing and Promotion

GlobalNet Academy complies with the current Standards for Registered Training Organisations 2015 in all advertising and marketing materials.  We will always endeavour to be transparent and up front in our advertising and marketing material.  If you ever feel that this has not been the case, we want to hear from you.

Access to your Records

If you ask, we will provide you with either a Statement of Attainment or your full qualification certificate.

If you are doing one of our courses as part of your employment, and you wish for your employer to receive a copy of your certificate, we will require written permission from you in order to share this with them, even if they pay for the course!

If you are applying for us to recognise existing units of competence that you have completed somewhere else (called credit transfer) we will happily do this, but you must give us permission to verify your records with the issuing RTO or provider.

Unique Student Identifier (USI)

If you are undertaking a Nationally Recognised Course with us, even if it is a short course (like our Chainsaw course), you must have a Unique Student Identifier (USI). This identifier is a combination of numbers and letters that serves as a unique account or reference number.

If you do not have one, you will need to get one before you enrol.  Our enrolment form will ask you for your USI.  USI’s are free.  For more information, and to apply for your USI, visit the USI website at

We will not be able to issue you a certificate for a Nationally Recognised Course without a USI.  Computer will say no!

International Students

GlobalNet Academy is not legally allowed to accept overseas students.

We are not licensed as a CRICOS provider under the Education Services for Overseas Students (ESOS) Act 2000 (the CRICOS Act) and, with the exception of a few short courses listed below, we cannot offer training to overseas learners who possess an Australian Student Visa. 

Before enrolling, you must inform us if you hold any type of student, work or visitor’s visa.  We can then check to make sure you are not an international student for the purposes of the CRICOS Act.  In the event that you hold an international student visa, your enrolment application will be rejected.

Exempt Courses: Some short courses are available to overseas students who are studying on a student visa. The ones applicable to GlobalNet Academy are:

AHCCHM307Prepare and apply chemicals to control pest, weeds and diseases
AHCCHM304Transport and store chemicals


Consumer Rights, Fees and Charges

We are directly responsible for the quality of the training and assessment services that we provide.

If we, or any third-party delivering services on our behalf closes, cancels, or stops delivering a course or part of a course that you are enrolled in, we will refund you for any fees paid for the unprovided services.

If you have already been assessed as competent for some units, you will receive a Statement of Attainment for those units. The costs for issuing the Statement(s), including training, assessment, and administration fees, will be deducted from the refund amount.

We will promptly inform you of any changes to the services we have agreed to provide you, including any new or existing third-party arrangements or changes in ownership.

Your rights as consumers are protected under Australian Consumer Law.


Your fees are safeguarded by our Cancellation and Refund Policy.

For all public and short courses, payment must be made at the time of booking. Any cancellations or changes to course bookings must be made in writing by emailing within the timeframes specified in our Cancellation and Refund Policy.

If you simply do not attend a public or short course that you have paid for without cancelling, you will be charged the full course cost of the course.

You may substitute a different person to attend the public or short course instead you at no extra cost so long as they meet any applicable criteria for attending that course.

There will be no refund in the case you are deemed “Not Yet Competent” after assessment.

Certification will not be issued until all relevant fees and charges have been paid in full. Re-issuing of transcripts is free of charge if sent electronically. If a physical copy is needed, a fee of $10.00 will be charged.


Recognition of Qualifications from other RTOs

GlobalNet Academy acknowledges and accepts AQF qualifications, records of results through the USI system, and statements of attainment issued by other registered training organisations (RTOs).  

We will need to access to your Universal Student Identifier (USI) to verify you transcripts through the USI portal.

We will not issue a full qualification to you if you complete less than 50% of the qualification with us and request credit transfer for the remaining units and we will not grant credit transfers for entire qualifications.

Prior Learning Recognition

GlobalNet Academy offers Recognition of Prior Learning (RPL) assessments to evaluate your competencies obtained through both formal and informal learning. The assessment aims to determine if you meet the requirements for a specific unit of competency. 

Most nationally recognised units of competency, full qualifications, and accredited short courses offered by us are eligible for RPL. 

If you’re interested in applying for RPL, please make the request before the start of the course. For further details on RPL, feel free to contact us.

Workplace Health and Safety

We expect everyone to act responsibly and prioritise safety while on any premises used by us. To maintain a healthy and safe environment, you must:

  • Act safely and encourage others to do the same.
  • Co-operate with our staff in promoting safety and health in the workplace.
  • Report any unsafe conditions that you come across to us as quickly as possible.

Assessment Requirements

At the beginning of each course, we will provide clear information on the assessment criteria, as well as the support services available. After completing one of our nationally recognised courses, you will have a period of two, three, or four months (depending on the length of the course) from the last day of the course to submit your assessments.

If you do not submit the assessments within this time frame and haven’t contacted us to request an extension, you may be withdrawn from the qualification or unit/s.

If you wish to submit assessments for a course after it has finished (including the additional months noted above), a fee of $150.00 (GST-free) per month request will be be charged.  We reserve the right to refuse an extension request.

In some cases, extension requests may not able to be accepted, such as if the qualification has been deleted or superseded. In these instances, you may need to re-enrol in the new course at the normal cost.

If you need more time to submit your assessments, you can request an extension. Contact your trainer and provide the reason for the request. Each request will be evaluated individually, and you may be required to provide additional evidence, such as a doctor’s certificate, to support your request.

Learner Assistance

GlobalNet Academy provides free support services to help you throughout the assessment process as part of a nationally recognised course or qualification. We can help you with planning and preparing your course assignments and support can be provided by telephone, email, one-on-one meetings, group Microsoft Teams meetings or scheduled workshops.

Reasonable Adjustment

Reasonable adjustment refers to any modifications made to the learning environment or assessment process to help a learner with a disadvantage.

These are our guiding principles when applying reasonable adjustment:

  • Recognising that there are differences among learners.  
  • Adjusting to individual differences, including interests, experience, and learning styles.
  • Ensuring that no learner is excluded or discriminated against.

We will use reasonable adjustment where it would be unfair or lead to unfair outcomes if we were not to.  Note that some things in courses can not be reasonably adjust for, particularly if a qualification requires something to be done in a particular way or requires you to use a particular piece of equipment. 

Reasonable adjustment is not about changing the assessment practice.  It is about how assessment evidence might be gathered. Reasonable adjustment cannot be used to lower the quality of the assessment outcome. 

Reasonable adjustment is always decided on a case by case basis.  If you believe we may need to reasonably adjust the assessment for you, please contact us to discuss this further.

Behaviour Standards

We expect appropriate behaviour from everyone, and we reserve the right to intervene if you engage in disruptive or inappropriate behaviour. This may include reluctance to participate or encouraging others to engage in disruptive behaviour.

If your behaviour is considered inappropriate, we will counsel you, and if necessary, issue a formal warning. If the behaviour continues, you will be asked to leave the course and no refund will be given.

The consumption of alcohol or banned substances is strictly prohibited on any premises where we are conducting training.  In some cases, you may be allowed to smoke so long as you smoke in the designated areas provided.

If an you act in an abusive manner, appear under the influence of alcohol/banned substances, or pose a threat to yourself, other learners or any of our staff, you will be removed from the course and asked to leave the premises. In these circumstances, no refund will be provided.


Academic misconduct, such as plagiarism and cheating, will not be tolerated. Cheating is serious, and we take it seriously. If you are found to have plagiarised or cheating on any part of your assessment, you may be deemed “not yet competent” for the relevant units of competency and may forfeit your course fees.

Academic misconduct includes:

  • submitting assignments that are similar or copied from others.
  • presenting the work of others as your own.
  • failing to properly acknowledge sources used (including those from the workplace).
  • seeking assistance with online assessment questions.
  • gaining any other advantage not normally or otherwise available to others in the course.

If you are attending the course through an employment or third party arrangement, which we are aware of, we reserve the right to contact the third party or your employer and inform them of the action taken and the reason.


If you have any concerns or questions, please contact us at Or use our contact form below.