Student handbook

Student Handbook

Our Vision

  • To provide an exceptional training experience that is accessible and equitable
  • To develop course content and material that is relevant, informative, interesting and fun
  • Where possible, allow you to choose your learning pathway and method of assessment to prove competence
  • To encourage a thirst for knowledge and up-skilling

If you require further information regarding GlobalNet Academy, please contact us on: (03) 6234 5794 or

Code of practice

The GlobalNet Academy (“GlobalNet”) will ensure that all assessments conducted within the training packages and courses on scope will comply with the Standards for Registered Training Organisations (RTOs) 2015.  This includes the recognition of qualifications and /or statements of attainment issued by other RTOs.

As a registered training organisation, we are committed to ensuring a professional learning culture and insist that the highest possible standards are maintained at all times. We expect all employees and contractors of GlobalNet Academy to adhere to our Code of Practice to help us achieve this.

If you feel that any staff member is not abiding by our Code of Practice, you can:

All correspondence will be treated in the strictest confidence.

GlobalNet Academy respects students rights by:

Access and Equity

We support open and equitable access to vocational education and training for ALL individuals. In support of this, we will:

Use National training reform initiatives to give you more opportunities to move along pathways of lifelong learning and achieve qualifications that are portable and relevant.

  • Consider your needs to study regardless of cultural background, gender, sexuality, disability age or other areas of possible discrimination.
  • Provide you with a safe and accessible learning environment
  • Consider your needs in terms of training and assessment
  • Provide you with opportunities for feedback
  • Respect the confidentiality of information that we collect for you

For more information refer to our Access and Equity Policy.

Feedback, Complaints and Appeals

We are actively engaged in obtaining, reviewing and addressing your feedback and complaints. By having a fair and transparent mechanism for handing issues and/or complaints, we can continually improve our courses so that you get the best outcomes. We also try very hard to ensure consistency in our feedback, complaints and appeals process.


We solicit feedback from everyone involved in our courses, including you, clients, our trainers and assessors. This may happen both during the course and upon completion. To do this, we may use questionnaires, feedback forms, and informal face to face conversations. If you are a student, trainer or contractor, our questionnaires and feedback forms can be found in the GlobalNet Learning Management System.  If you are client or other stakeholder, we can provide you these in via a link to the form.  If you want more information about this, you can read our Feedback, Complaints and Appeals Policy or email us at

What if you want to make a complaint?

Initially, we encourage you to try and address any issues or concerns about the course with the person concerned and try to resolve it. This should be dealt with soon after the event or issue in question. Any complaint which appears to be related to any illegal activity such as theft, assault etc. will be referred to the appropriate authority after discussion with you.

Where that does not work, we encourage you to lodge an official complaint in writing within 14 days of the event or issue having taken place. ALL COMPLAINTS ARE TREATED IN STRICT CONFIDENCE.

You can lodge a complaint in writing by:

You can request a Complaints form at any time by emailing

For more information, please refer to our Feedback, Complaints and Appeals Policy


We have an appeal process available if you want to make an appeal regarding an assessment outcome. This flow chart can help you know what steps we will go through in responding to your appeal

Fees, Refunds and Cancellations

We will always tell you about the costs for a course before you are enrolled and your rights and responsibilities in relation to these fees and charges. By understanding how much you will be charged and when, we believe that you will be better able to manage your financial obligations and understand your financial commitment.

Entering a contract

It is important that you understand that you are signing a legally binding contract when you sign your enrolment form. This binds both of us to completing our obligations under the agreement. For us, this means delivering the course and assessing your competence and providing as an enjoyable experience as possible. For you, this means ensuring that you pay your fees on time. Please remember that even if you withdraw from the course, you will still have to pay your fees.

Our commitment

  1. We will provide you with details of the cost of the course prior to you being enrolled in a course. All course costs are located on our website AND/OR on the enrolment application that you complete before starting a course.  Please email us before completing an enrolment application at if you are unsure of the fees and charges
  2. We will always inform you how you can pay for the course and when the fees are due. In some cases, you will receive an initial invoice for your deposit. For all courses that cost over $1000, you will also be required to complete a direct debit authority so that we can debit your account on a regular basis.
  3. For short courses and courses that cost less than $1000, we may ask that you pay for the course upfront.
  4. We understand that sometimes decisions are made that subsequently are changed. For all courses that cost over $1000, we will offer you a 28 day “cooling off” period from the date of the first class which will enable you to withdraw from the course without penalty (except for an administration charge)
  5. This only applies to full qualifications and NOT TO THE HOOFCARE COURSE

For more information, please read our Fees, refunds and cancellation policy.

Recognition of Prior Learning (RPL)

If you study with GlobalNet and believe you have a previously acquired competency, either through work and/or life experience or through formal training, you can apply for Recognition of Prior Learning (RPL).

RPL means recognition of competencies currently held, regardless of how, when or where the learning occurred. Under the Australian Quality Training Framework (AQTF), competencies may be attained in a number of ways. This includes through any combination of formal or informal training and education, work experience or general life experience.

Recognition of prior learning assessment is available to all learners. If you believe you have the relevant skills and abilities that you have learned in your past, please discuss this with your course trainer. They will discuss the evidence requirements you will need to provide and support documentation required.

Where you are seeking recognition or credit transfer towards a qualification and feel that you may have evidence of competence, GlobalNet will assist you, wherever possible to gain recognition or credit transfer for these competencies. RPL and credit transfer will be guided by the national standards for assessment under the Australian Quality Training Framework (AQTF) for vocational education and training.

For more information refer to our Recognition of Prior Learning (RPL) Application Form and Recognition of Prior Learning (RPL) and Credit Transfer Policy.

Your access to YOUR records

We always endeavour to ensure your privacy whilst providing access to relevant information, records and the transparency of business practices. We will securely store all records associated with training and assessment activities in accordance with our Records Management Policy and respect the confidentiality with respect to these records.

For more information refer to our Access to Records Policy.

Advertising and Marketing

We market and advertise our products and services in an ethical manner. We will always get you or your organisation’s written permission before using information about you or your company in any marketing materials. We are committed to ensuring that any marketing of our vocational education and training products are done with integrity, accuracy and professionalism.  We try to avoid vague and ambiguous language and to ensure that our training products and services are accurately represented to you.

For more information refer to our Advertising and Marketing Policy

Information Technology Usage Policy

In certain courses, we may provide a range of information technology facilities to assist you and staff members conduct authorised academic and administrative pursuits. We all depend on reliable and effective information technology facilities for academic, research and administrative functions.

If you do use our technology facilities, we expect that you be aware of the contents of the Information Technology Facilities Policy. In general, our technology should be used for purposes directly related to your course AND the rights of others to use the technology respected. If you misuse our technology, you will be banned from accessing it.

For more information refer to our Information Technology usage policy

Issuing Certificates and Qualifications

We will ensure that any Qualifications and Statements of Attainment that we issue are issued in accordance with the requirements of the Australian Qualifications Framework Guide, State Training Authority and/or the requirements of the relevant Training Package or accredited course.

At the completion of every course/qualification, or at the completion of a unit of competence, our trainers and assessors will confirm that the requirements to receive the qualification or unit(s) of competence have been met. They will also ensure you have been given appropriate feedback and that assessment tool(s) have been signed and dated correctly.

Wherever possible, we will provide you with the opportunity to countersign our Record of Assessment outcome which the assessors complete as a cover sheet to the unit’s entire assessment process.   Sometimes it is not practical for us to do this as the course might have finished and it is not convenient for you to come in to sign the record of assessment outcome.

Please note that we will always require you to sign your records of assessment outcome if we have determined that you are not yet competent.   Your signature confirms that your expectations have been met in the way the assessment has been conducted and the outcome of the assessment.  For more information refer to our Guidelines for Issuing Certificates and Qualifications Policy.

Language, Literacy and Numeracy

Language, Literacy and numeracy are issues that affect many people in Australia. We recognise that sometimes people may not have the language, literacy or numeracy skills required for our course.

Language, literacy and numeracy training can help you improve your speaking, reading, writing or basic maths skills. This type of training can improve your chances of getting and keeping a job, as well as making your everyday life easier. If you are eligible you will be referred to a contracted service provider for an initial assessment.

We will use our best endeavours to ensure that you have the requisite language, literacy and numeracy skills to undertake our courses. We may ask you questions about this in your application. If you have not identified that you need help at the interview, we strongly encourage you to talk to your trainer. All conversations are treated in the strictest confidence.

Where support is needed, we can do one of two things:

  • Refer you an appropriate support agency. There are a number of State and Commonwealth support services that can help you in this. Many of these provide these services for free. For more information, email or call Chris on 0438 687 125.
  • Conduct our own internal support. Unfortunately, we are not in a position to offer free LLN training if you require it.

We are committed to ensuring that you are able to access all our courses but we recognise that at times language and literacy problems may restrict you from achieving the competencies required for particular courses or programs.  Where possible, we may modify the learning activities and assessments to compensate for your literacy or numeracy skill needs.

For more information refer to our Language, Literacy and Numeracy Policy and our Access and Equity.

Course Information

You can find specific course information on this website or by emailing a request to

Enrolment Processes

Our enrolment process requires you to either:

  • complete an enrolment application form on our website; or
  • request a paper enrolment form via email at or you can call us on 03 6234 5794

It is important that you understand that this is an application process NOT an enrolment. For some of our courses, enrolment is by application which may include an interview or checking references. There is no obligation on either you or us to go ahead with the training until we have verified your references or conducted an interview.  The enrolment form will specify whether either of these things are necessary.


  • Where the course is a full fee paying course, we reserve the right to refuse entry to our courses for any reason.
  • All information we collect from you is kept confidential.
  • Before and during course enrolment we will provide you with access to this student handbook as well as our policies to ensure you are aware of what you are committing to.

We welcome your questions relating to the this information or our policies or any other questions you may have that will help clarify your understanding of our courses and how we deliver them and what each of our obligations are.

External Review

We are subject to external monitoring and audit processes including random quality audits, an audit following a complaint and re-registration audits. ASQA and various state organisations as regulatory bodies are entitled under law to access your information but they are under the very strict confidentiality requirements.

Management & Administration

We have sound policies, procedures and management strategies which govern our financial and administrative practices.

The standard we expect of our students

You are required to ensure any work submitted for assessment is completely you own work UNLESS you have referenced appropriately.  If you are working in a group, you are still required to do your own work.  We will assume that any assessment you hand in is your own work even in the absence of an express confirmation that it is (such as a signature or online confirmation) UNLESS you have referenced the assessment or parts of the assessment as not as your own.

Engaging with other students and trainers

  1. You are required to maintain appropriate standards of etiquette and courtesy during your discussions (online, face to face or written) with any other persons during your learning.
  2. If you engage in inappropriate communication of behaviour with another student or trainer, we terminate your enrolment
  3. If you do have your enrolment suspended or terminated, you have the right of appeal through our appeals process.

Training & Assessment standards

Our staff have the applicable qualifications and experience to train and assess competence relevant to the training offered and our assessment meets National Assessment standards.

Flexible Learning & Assessment procedures

Our training and assessment procedures are as flexible as possible and we endeavour to take into account your needs as much as possible. We will ensure that:

  • All required resources for the delivery of any course are in place and to the most current industry standards.
  • Training and assessment will only be conducted and/or supervised by qualified staff.

All training and assessment will be to the nationally set standard prescribed in the relevant Training Package or accredited course material. This means that training and assessment you receive with us is done in accordance of the national quality-training framework.

Intellectual Property

If you use GlobalNet’s information technology systems, you agree not reproduce, publish or in any manner commercially exploit any part of the GlobalNet Academy content unless expressly authorised by GlobalNet. Under the Copyright Act 1968 and related amendments you are limited as to the amount of material that you may copy or reproduce. It is your responsibility to ensure that you do not infringe any applicable law.

Issue of Certificates

If you successfully complete your course, we will issue you with the appropriate certificate (either a qualification certificate or a statement of attainment when you haven’t completed a full qualification) within 28 days of the course finishing.  Where there is an assessment period or a period of time where students can hand in assessments after classes officially finish, certificates will be issued 28 days after that assessment period ends.

In some cases, we may hold onto your certificate for a formal presentation ceremony, but we will notify you of this and you will have the choice of whether to have us post it to you or present it formally.

Laws and Legislation

GlobalNet is committed to complying with any and all legislation that applies and regulates us. These include:

  • The Work Health and Safety Act 2012 (Tas) which provides a national framework for managing health and safety risks in workplaces. The objective of the Act is to protect workers and other persons against harm to their health, safety and welfare through the elimination or minimisation of risks arising from work and providing for fair and effective workplace representation, consultation, cooperation and issue resolution in relation to work health and safety.
  • The Privacy Act 1988 (Cth).  Although GlobalNet is NOT subject to the Privacy Act 1988 (Cth), we highly respect your right to privacy and will make every effort to comply with the Act as much as possible.
  • We are committed to ensuring that GlobalNet and all its staff and contractors respect other people’s intellectual property – including copyright. Copyright is the legal protection given to authors or creators of written work.  For more information, refer to the Copyright Act 1968 (Cth).The Standards for NVR Registered Training Organisations are designed to ensure nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training (VET) system. The Australian Quality Skills Authority is the body charged with ensuring that Registered Training Organisations comply with these standards. As an RTO, GlobalNet is fully committed to ensuring that we comply with these standards at all times.  You can find out more at the ASQA website or the Standards for Registered Training Organisations (RTOs) 2015 Act

National Recognition

The Vocational Education and Training (VET) system has been designed to provide a national set of training qualifications. As such, we will recognise qualifications that you have achieved at other Registered Training Organisations provided that:

  • You can evidence certified copies of previously attained qualifications to us; and
  • You can demonstrate that these qualifications are still current, or that the training is still current. In most cases, this can be done by submitting your resume or other evidence of work experience.