Submit a Complaint | GlobalNet Academy

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By completing this form, you will be lodging a formal complaint. If you are challenging an assessment, please ensure that you have followed the steps in our Student /Candidate Appeal Process – which you can find on our website at https://www.globalnetacademy.edu.au/our-policies
Name*
First Last
Email*
Mobile or best contact number*
Are you a current student of GlobalNet Academy?*
What course are you enrolled in?*
What is the nature of your complaint?*
Please provide some background and context to your complaint. Be as specific as possible. If the complaint relates to another individual, please provide their name. We will need to know as much information as possible in order to speedily address your complaint.
If the complaint relates to a specific event, please let us know the date of that event.
MM slash DD slash YYYY
What outcome are you seeking?
You do not have to answer this question if you do not want to, but explaining what, in your opinion, would best resolve your complaint will help us understand your expectations and help us identify solutions that would meet your expectations.
My Declaration*
I agree to be bound by GlobalNet's policy and procedure on feedback, complaints and appeals.
I understand that all complaints and information relating to this complaint will be treated with the utmost confidence. Information will only be shared with those employees, agents, or subcontractors of GlobalNet Academy who need to know in order to handle my complaint.
I understand that the information that I have shared in this form will be used by GlobalNet Academy only for the purposes of managing this complaint.
I understand that if my complaint relates to a specific employee, agent or subcontractor, that person will be informed of my complaint and given a fair and reasonable opportunity to respond.
I understand that GlobalNet Acadmey may ask me to provide further information in relation to the complaint and that I will use reasonable efforts to supply any such information or evidence quickly in order to avoid delaying the complaints handling process.
I understand that it may take up to 10 business days for a complaint handler to respond in writing to my complaint.
I understand and agree to the above conditions AND have read the GlobalNet Academy Feedback, Complaints and Appearls policy.
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Name
This field is for validation purposes and should be left unchanged.

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