Operational Planning Domain.
Areas to think about when working through the operational domain include:
- What critical workforce needs have you identified based on data analysis and strategic decisions? How did you get your information? What are you intending to do with the information?
- Roles: what roles are in the organisation? Where are the roles? Who fills the roles?
- Staffing needs: number, locations, movements and diversity. Do you have enough staff to provide quality and timely client led service provision?
- Capabilities and skills: needs, gaps now and into the future. What skill sets are required for different roles now? Will you need different skill sets moving forward?
- How and when are operational planning processes reviewed? Who is involved in the process?
The Key.
When assessing your organisation please consider two factors (1) your practice and (2) your documentation/systems. Sometimes we develop a practice but have no documentation or systems in place to support our way of working. Other times we develop systems and produce documents, but the practice has not been developed. What needs attention or development will vary depending on your organisation’s size, maturity and context.
The following key needs to be considered in each domain, both in practice and documentation/systems.
Practice.
- No practices in place.
- Inconsistent practices in place.
- Consistent practices in place.
- Highly developed practices in place.
Documentation and systems (DS).
- No supporting documentation and (IT) systems in place.
- Documentation and (IT) systems in place but not used in practice.
- Documentation and (IT) systems in place that support some practices.
- Documentation and (IT) systems in place that are informed by and drive best practice.
Before conducting the review, you will be able to choose what domain you would like to focus on as well as what elements you want to consider (1) your practice and (2) your documentation/systems, or both.
